Contacting Company As stipulated within TOS, Customers are advised to contact Company Customer Service department at email@example.com with any general questions regarding this Returns and Refunds Policy, or to commence the returns process for a specific Order by providing the required documentation detailed herein validating an Approved Claim exists.
Refund & Return Policy
Refund & Return Policy
This Returns and Refunds Policy (“Policy”) constitutes the sole and exclusive contractual remedy available to customers (“Customers”) concerning returns and refunds for any items ordered through the Euphoricview.com website, associated mobile applications, embedded widgets, or any other customer-facing Euphoricview LLC (“Company”) owned or operated e-commerce platform, whether currently existing or launched in the future, through which a transaction was entered into by Customer and Company (collectively “Order”, “Platform”).
This Policy forms an integrated addendum to the master Terms of Service Agreement (“TOS”) governing all transactions entered into between Company and Customers through Company’s Platform. In the event of any ambiguity or conflict between terms contained herein and any other sections in the TOS, this Policy document shall at all times control and take precedence over any conflicting clauses in the TOS as it pertains to any matters expressly related to returns, refunds, replacements or exchanges.
Overview of Print-On-Demand Production
The printed merchandise and associated products made available for purchase through Company’s Platform are produced using a print-on-demand fulfillment model. Under this system, products are not pre-manufactured and stocked in bulk inventory, but rather each Order placed by a Customer is individually produced one-at-a-time by third-party fulfillment contractors after the Order is received.
Given the on-demand nature of fulfillment, the production process often relies on digital printing of uploaded artwork and designs directly onto T-shirts, mugs, posters, canvas prints, and other selected products. Some inherent minor variability in factors like print alignment, color reproduction, clarity, contrast, and other print quality characteristics can randomly occur between different production batches and across third-party fulfillment partner printing presses.
Inspection Responsibility and Expectation Setting
Given the inevitable variability that may randomly arise in certain print quality details when procuring printed products on a made-to-order production model, Customers bear complete responsibility for promptly inspecting items immediately upon delivery to confirm printed artwork, designs, images and text appear satisfactory, and products reasonably match listing descriptions presented on Company’s Platform.
Company takes extensive precautions in developing listing images, videos and written descriptions designed to provide an accurate depiction of items available for purchase. However, Customers understand certain subjective expectations regarding color reproduction or other aesthetic elements may not be achievable within tolerable variance thresholds inherent to digital print-on-demand production methods.
Only significant deviations in print quality or product condition expressly judged to be defective according to pre-established Company standards (defined herein as “Quality Defects”) shall potentially make an Order eligible for return, refund or replacement. Orders are otherwise deemed non-returnable and non-refundable as an assumed risk of procuring printed merchandise made specially to Customer specifications using print-on-demand model.
Strict Requirements for Return Eligibility
Printed items purchased from Company’s Platform are deemed conclusively non-refundable and non-returnable except within Company’s sole judgement an item contains irrefutable Quality Defects or other verified product flaws that render the item objectively unusable for its expressly advertised core intended functionality, purpose or application described within the product listing from which Customer made the Order.
To potentially qualify for return eligibility, Customers must provide written notice to Company strictly within 5 calendar days from receipt of Order with the following minimum requirements:
- Customer’s complete Order number
- High resolution photographs or video unambiguously evidencing Quality Defect(s) in the printed product
- Detailed written description substantiating the nature, scope and severity of the alleged Quality Defect(s) or product flaw(s) violating reasonable standards
Failure to provide timely written notice or incomplete notifications as stipulated shall result in refusal of return request by Company. Any attempts to falsify evidence or submit doctored documentation may result in immediate termination of Customer’s account and forfeiture of privileges to place future Orders.
Conditional Return Acceptance Protocols
For return requests containing adequate timely written notice meeting evidentiary requirements, Company will review the claim at its discretion and make a determination on potential validity of alleged Quality Defect based on details and evidence submitted by Customer.
If the reported deficiency is reasonably confirmed by Company to likely constitute a legitimate Quality Defect or irreconcilable product flaw that unambiguously meets return requirements (“Approved Claim”), Company will furnish a prepaid return shipping label to Customer for return of the affected Order to Company’s fulfillment center for further inspection.
To complete return process, Customer must securely repackage Order in original condition with all original parts, components, documentation, accessories etc., and return the unaltered Order within 30 calendar days from date issuance of return label by Company. Failure to follow procedures may result in refused delivery by Company or graduated restocking fees deducted from refund amount at Company’s discretion.
If Order is approved and accepted by Company upon further inspection, an identical replacement of the returned item may be issued, or full refund of the original Order purchase price paid by Customer will be processed within approximately 30 calendar days from Company’s final re-inspection of returned Order, less any deduction of restocking fees if imposed. Replacements remain subject to availability, and inevitable minor print production variances inherent to print-on-demand fulfillment model.
Assumption of Risk Customers retain full liability and responsibility for items lost or damaged in transit back to Company or its fulfillment centers when returning Orders. Company shall assume no liability for return shipments lost in transit. Customers are strongly advised to purchase full insurance coverage for return shipping and obtain confirmation of delivery from carrier.
Further, Customer remains fully liable for any return shipping costs, duties and taxes associated with returning of items that upon re-inspection by Company contain no legitimate, material Quality Defects or physical product flaws covered under Warranty.
Refused Returns; Restocking Fees
Notwithstanding any other provision herein, Company reserves the irrevocable right to refuse acceptance or delivery of any returned Order, if upon subsequent inspection, such item is conclusively found to contain no significant Quality Defect(s) or physical product flaws that materially impair or degrade the reasonable operability, function or intended use case of the Order (as described on Company’s Platform).
Similarly, at Company’s sole discretion it may charge graduated restocking fees equal to up to 50% of the Order’s original purchase price before processing refund, for returned items that contain no material defects warranting return under this Policy.